Employee Spotlight: Melanie Oswald

Service Desk Manager | Bit by Bit Computer Consultants 

Each month, we highlight a team member whose experience, talent, and personality help make Bit by Bit a truly exceptional place to work. This month, we’re excited to feature Melanie Oswald, whose journey from aspiring art curator to service desk leadership is anything but ordinary. 

Professional Journey 

Melanie began her career with dreams of curating masterpieces, earning a degree in Art History and envisioning a future immersed in the art world, until practicality (and her bank account) suggested a different path. While still in college, she joined a federal government agency as a part-time secretary, and by age 25, she was running an entire division. It was an exciting and formative experience, but over time, she realized she was craving something more creative and dynamic. 

That curiosity led her back to school at NYU’s Interactive Telecommunications Program (ITP), where creativity and technology intersect. After graduating, Melanie launched her digital career as a web developer for a retail brand, eventually advancing to an E-Commerce Director role. She later transitioned into the luxury space, managing online operations for a boutique fine jewelry brand. 

After nearly a decade on the client side, Melanie decided to flip the script and join Bit by Bit—moving from client to service provider. That shift gave her a rare dual perspective: she understands client needs firsthand and now helps deliver solutions from within the organization. 

Role at Bit by Bit 

As Service Desk Manager, Melanie keeps operations running seamlessly across the company. She’s the connector, the communicator, and often the calm in the storm. 

“I like to think I’m the glue that keeps all the departments working together,” she says, and anyone on the team would agree. 

What She Loves About Her Role 

For Melanie, the best part of working at Bit by Bit is simple: the people. 

“We have a culture that promotes collaboration,” she shares. “That’s what makes it such a fun and rewarding place to work.” 

Getting to Know Melanie 

As a child, what did you want to be when you grew up? 
Princess Leia. (A bold leader with a killer hairstyle; excellent choice.) 

Favorite hobbies? 
Hiking, kayaking, exploring the outdoors, and reading. 

Who do you admire most? 
Her grandparents, who shaped her values and outlook on life. 

Something unique that has happened in your life? 
Melanie was featured in The New York Times for a project she completed during graduate school at NYU ITP. 

Favorite superhero? 
Batman. 

Favorite book? 
Pride and Prejudice. 

Favorite movie? 
The Empire Strikes Back. 

Favorite food? 
Pizza; simple, perfect, timeless. 

Favorite place to visit? 
Upstate New York and the Adirondacks. 

Favorite binge-worthy TV series? 
It changes weekly, but right now she’s deep into season two of The Silo. 

Melanie’s story is one of curiosity, adaptability, and leadership grounded in empathy. Whether she’s coordinating teams, supporting clients, or keeping the service desk running smoothly, she brings clarity, collaboration, and calm to everything she does. We’re incredibly grateful to have Melanie on the Bit by Bit team and appreciate the dedication and perspective she brings to our clients and our company every day.