I’d like to take a moment to touch base with you during these uncertain times and hope that you are safe and well. The rapidly progressing COVID-19 pandemic has upended our lives and unleashed an unprecedented paradigm shift in business, affecting us all. We want to reassure you that while we embark into new territory, we remain a reliable, steady, and committed resource.
In keeping with the recommendations of the CDC, most of our staff is working from home during this crisis. But, we’re still here for you. Our account reps, technicians, and help desk are on high alert, ready to provide you with the exemplary levels of service that you have come to expect from Bit by Bit.
Your safety and our safety drive our actions right now. And, we have developed temporary protocols for services whether it’s fax, managed services or other.
For Our Fax Clients:
We offer you a silver lining in all this chaos. The disruption will be minimal. As most of our fax support is remote, we will continue to service your fax needs with our customary high standards.
For Our Managed Services, Application Development & Other Clients:
We have implemented specific guidelines for servicing your IT. We will only deploy our technicians to a site if you are facing a mission-critical crisis. However, we will be ever vigilant and continue to remotely work closely with you to manage your day-to-day IT operations and concerns.
For Our Clients Utilizing Remote Access:
As our clients have begun to advise staff to work from home, we have begun transitioning many of you over to remote access. We will continue to do so. Please keep the following in mind and contact us before making any changes to employee guidance:
1. Employees may require remote access to workstations. We partner with LogMeIn to securely provide this capability to our customers. This is the recommended solution wherever possible.
2. Some organizations continue to rely on VPN access (FortiClient or other SSL VPN.) This should be tested and evaluated for security risk prior to expanded use. Adding VPN users also causes a performance impact which must be considered if an unprecedented number of users are connecting.
We don’t know how long this will last. But we do know that we are on this journey with you. We will continue to monitor the situation and keep you updated. If you have any questions, or if you have emergencies that require immediate attention, please call our direct support line 212.616.3080.
Thank you for your business.